Delivery & Returns

Delivery Time

All of our pieces are made from our workshop in The Jewelry District, Los Angeles CA by our small team of dedicated jewellers. Every piece is made to order and will take between 6-8 weeks to complete from when your order was confirmed. However please let us know if you require your order urgently – we are happy to prioritise orders in special cases.

Repairs & Replacements

Please contact your sales rep or Account Manager for an RA# to send your repair into the studio to be reviewed. Once it is received the studio will assess the repair/s needed and advise within 2-3 working days of receiving your package.

Cancellation Policy

If you wish to change or cancel your order please make sure to notify us within 7 working days otherwise regrettably, we will not be able to refund your deposit. Please email your sales rep or Account Manager with any specific enquiries.


© 2017 Polly Wales